Return & Refund Policy

We want you to have a clear understanding of our return and refund process when shopping with ELYZUNA. If you need to request a return, please review the guidelines below.

30-Day Returns

You may request a return within 30 days of receiving your order.

To request a return, please contact ELYZUNA before sending anything back so that we can review your request and provide the appropriate instructions.

How to Request a Return

To start a return request, contact us at support@elyzuna.shop with your order number and the reason for your return request.

Please contact us before sending anything back. This allows us to review your request and provide the appropriate next steps.

Return Review

Once a return has been approved and received, the returned item will be inspected.

Refunds are processed after the return has been received and inspected.

Refunds

Once your approved return is received and inspected, we will process the refund to the original payment method used for the order.

Please allow up to 10 business days for ELYZUNA to process an approved refund.

Your bank or payment provider may require additional time to post the refund to your account.

If you have questions about the status of your refund, please contact us at support@elyzuna.shop.

Return Eligibility

Return requests must be submitted within 30 days of receiving your order.

Because eligibility can depend on the circumstances of the return, please contact ELYZUNA before sending an item back so that we can review your request and provide the appropriate instructions.

Contact Us

If you have questions about returns or refunds, please contact ELYZUNA:

Email: support@elyzuna.shop
Phone: +1 212 796 5874

Business Address:
ELYZUNA
8687 AKRON ROAD
LOCKPORT, NY 14094
United States